Service Hotline: 01733 246764Mon - Fri: 06:30 - 09:00, 17:00 - 21:00
Sat: 08:00 - 13:00 (Except Bank Holidays)
At ILLIG, we offer UK and Ireland based customers technical and emergency support and outside office hours helpline as well as a machine service agreement.
This is manned by experienced technical engineers, with the knowledge and experience to help keep your machine systems running as efficiently and reliably as possible.
The UK hotline is backed by our German team of service engineers and machine group specialists as well as an extensive range of spare parts, held in stock either at our UK headquarters in Yaxley, Cambridgeshire or at our factory in Germany.
We offer a UK machine service agreement, customers who enter into this agreement are entitled to a 25% discount on the service hours. This would also apply for any extra time during a continuous service visit or a return visit to fit spares identified during the service visit.
Preventative Maintenance for ILLIG Thermoforming Machines
ILLIG Germany have the goal to maximise the performance, productivity and profitability of your ILLIG thermoforming and packaging systems.
We therefore soon be able to offer a full range of maintenance services, including bespoke preventative maintenance contracts. These are designed to give you peace of mind, through skilled routine maintenance, which is planned around the needs of your production operation, and structured to ensure that the risk of expensive line breakdowns is reduced to the absolute minimum.
A preventative maintenance contract will also help both to extend the operating life of each of your ILLIG machines and reduce overall operating costs.
If you would like further information on the Illig Germany services including online monitoring, Machine health checks and data analysis, please telephone 01733 246769 or email firstname.lastname@example.org Who will explain the products available.
Technical Services offers our customers technical support. From commissioning and repair through to preventive maintenance.
We offer courses with specific focuses. Our training is split in to one day modules. Our technicians carry out the training on site with the use of headphones, microphones and power point presentations as well as practical experience on your own machinery. Our engineers will deepen your knowledge with you through practice-oriented training on the various machines.
With service agreements we provide you support for your machine on an annual or biannual basis